Senior IT Manager - Infrastructure, Operations & Digital Workplace (2025 — Present)

IT Manager - Infrastructure, Operations & Digital Workplace (2022 — 2025)

IT Infrastructure & Operations Lead (2021 — 2022)

IT Systems Administrator (2019 — 2021)

IT Helpdesk Engineer I–III (2016 — 2019)

Implemented a Zero-Trust security framework to harden identity, device, and network layers across hybrid infrastructure.

• Deployed Entra ID Conditional Access, MFA, and Defender for Endpoint baseline policies.
• Rolled out endpoint encryption and compliance automation through Intune MDM.
• Reduced unauthorized access events 60% and elevated overall cyber-resilience score.

Established an enterprise FinOps operating model to improve cloud and SaaS spend visibility, forecasting, and accountability across all vendors.

• Centralized cost tracking for platforms such as Azure, Autodesk, Pipedrive, and Microsoft 365, integrating usage, renewals, and license metrics.
• Aligned budgeting, showback, and forecasting; eliminated unused licenses and redundant subscriptions.
• Built dynamic dashboards and renewal workflows to maintain continuous optimization — not a “set and forget” exercise.
• Reduced overall software spend 20% and improved cost forecast accuracy 20%.

Established automated vendor-management workflows linking IT, Finance, and Procurement for full contract visibility.

• Deployed renewal-alert automation, vendor scorecards, and risk tiering integrated with Power Automate.
• Consolidated licensing records and security reviews across 90+ SaaS vendors.
• Cut unplanned renewals 30% and improved vendor-risk transparency 50%.

Unified collaboration and analytics platforms through Microsoft 365 tenant consolidation during company merger and Azure Entra ID governance.

• Executed secure cloud migration with 99.8% uptime and zero data loss.
• Deployed PIM controls, license dashboards, and automated access workflows.
• Reduced licensing cost 18% while strengthening access-control compliance.

Directed the full design and execution of the company’s new corporate headquarters—spanning IT infrastructure, building technologies, and workspace readiness.

• Led end-to-end planning for low-voltage structured cabling, MDF/IDF design-build, and network core architecture.
• Oversaw implementation of access control, surveillance, and life-safety systems integrated with building management.
• Coordinated general contractor, cabling, and security vendors to align timelines, budgets, and commissioning.
• Delivered a turnkey workspace environment with zero downtime and completed the relocation 30% under budget.

Modernized IT operations by deploying a new ITSM platform and defining measurable SLAs/OLAs across all service tiers.

• Designed workflows and reporting metrics.
• Increased SLA compliance from 70% → 95% and cut mean-time-to-resolution 25%.
• Strengthened service quality, visibility, and end-user satisfaction.

Led a managed security-awareness program across 20+ client organizations to reduce human-factor risk and strengthen compliance posture.

• Designed and executed monthly phishing simulations, awareness campaigns, and compliance training through a unified MSP portal.
• Developed client-specific reporting dashboards tracking click rate by 40% and policy-acknowledgment up 95%.
• Integrated findings with help-desk workflows for targeted coaching and incident follow-up.
• Standardized training playbooks that scaled across all clients, embedding cyber hygiene into everyday operations.

Formalized full DR/BCP testing cadence, tabletop exercises, and crisis communications plan.

• Designed tiered DR test strategy achieving RPO < 15 min, RTO < 2 hr.
• Conducted quarterly simulation exercises across 3 business units.
• Strengthened cross-functional incident response coordination.

Integrated ISO 27001, SOC 2, and privacy controls into a single digital governance dashboard for audit readiness.

• Unified risk assessments, vendor reviews, and policy attestations in a central GRC platform.
• Automated evidence collection and control tracking, cutting audit prep time 40%.
• Strengthened risk visibility for executives through compliance scorecards.