EKN Employment Corporation

Head of Information Technology • 02/22 - Present

● Lead complete digital transformation of a 50k sq/ft commercial building and company merger.
● Created a scalable and modular architecture with Azure landing zones improving security, agility, scalability, and compliance.
● Modernized SharePoint experience using site collections and hub method providing more flexibility and adaptiveness to changing needs of EKN.
● Strategized and implemented all new infrastructure, networking, and security both on-premise and cloud. Including low voltage, structured cabling, dedicated fiber, firewall and networking appliances, badge access control, surveillance systems, video conferencing boardrooms, and workspaces.
● Oversaw all service delivery, endpoint management, and operations.
● Transformed IT Operations and Support culture by advocating for technician tools, creating processes & checklists, and building our core technology stack.
● Engage in new vendor relationships and created partnerships resulting in 30% - 60% savings across EKN's technology stack such as email security, EDR, M365 backups, security awareness training and many more.
● Realigned all company endpoint and peripheral standards to future proof hardware and implement rotation periods.
● Managed a group of 3 direct reports by product of 300% increase in employee onboardings in just one year.

Logic Technology Consulting Group

Operations Engineer • 05/21 - 02/22

● Office 365, Google Apps & Workspace administration
● Zoom Administration
● AT&T, Verizon Wireless Implementation Lead
● Responsible for procurement, implementation, delivery, integration of company hardware, software and licensing.
● Help service delivery areas around logistics, hardware and software lifecycles, client site, vendor relationships and helpdesk support experience.
● New client technical discovery assessment and onboarding. User onboarding and off-boarding.
● Security awareness training and phishing simulation program lead.
● Project procurement, planning and deployment.

TeamLogic IT

Systems Administrator • 02/16 - 04/21

● Microsoft systems administrator, support, and oversee complete operations, & policy management for 1,000+ workstations and servers.
● On-prem and cloud active directory troubleshooting including user, group administration and GPO design/configuration.
● Support Azure (and general IaaS, PaaS deployments) with a focus on Microsoft products and other M365 apps.
● Develop and delivery training documentation along with how-to tech tips distributed company-wide ensuring standards and procedures are readily available.
● Maintain company software license, asset inventory, and system repositories.
● Provide escalation support by serving as a liason between tier 1, tier 2 support, executive team, and customers.
● Integrated and managed the delivery and efficiency of internal tooling, apps, and for delivering services through Kaseya VSA / RMM, AutoTask PSA, IT Glue Documentation, Auvik Network Management, RapidFireTool tools.
● Backup and disaster recovery first responder and management for 18 customers.
● Develop and maintain automation routines to drive efficiency across departments (PowerShell, scheduled reporting, metrics, patch management).
● Managed Security Endpoint Protection through Sophos Intercept X and Webroot SecureAnywhere.
● Support SonicWALL / Sophos XG network security appliances, Dell PowerEdge servers / workstations, Datto / ExtremeCloud IQ access points and Datto managed switches.

Helpdesk Engineer I & II • 02/16 - 04/21

Helpdesk Engineer I & II • 02/16 - 04/21